Terms and Conditions

The Safari Rewards Promotion is a trade incentive loyalty reward programme offered by Bidfood (a trading name of BFS Group Limited, a company registered in England, registered number 239718, whose registered office is at 814 Leigh Road, Slough, SL1 4BD) to its Eligible Customers. The Safari Rewards Promotion enables such Eligible Customers to earn ‘Safari Points’ on certain products purchased by them from Bidfood – not all products are within the Promotion – those that are within-are referred to as the “Brands.” The Eligible Customers may redeem their points to purchase ‘Rewards’ as advertised on the Safari Rewards Website.

The Safari Rewards Promotion is managed by and the Safari Rewards Website is operated by Blackfin Incentive Limited for Bidfood. The Promotion is governed by the Terms and Conditions below.

By entering into this Promotion and registering to be part of the Promotion, Eligible Customers and Users (as defined below) agree to be bound by these terms and conditions (“Terms and Conditions”) and the Privacy Policy. Eligible Customers shall ensure that Users are aware of, and comply with these Terms and Conditions.

DEFINITIONS

1. “Account” means the business account of Eligible Customer to purchase goods from Bidfood which is described in more detail in the Bidfood Customer agreement with such Eligible Customer;

2. “Brands” means the participating products purchased by Eligible Customers through their Account which are eligible for Safari Points, as indicated on the Bidfood website;

3. “Eligible Customer” means business customers who are

a. based in the UK;

b. independent, single unit corporate entities or sole traders operating one or more sites;

c. not part of or controlled by a group of companies;

d. not part of a franchise or group of entities trading under a common brand name;

e. not operating as a wholesaler business or “cash and carry” business; and

f. not Bidfood National Account customers;

4. “Order” means an order made by an Eligible Customer for a Reward to redeem Safari Points via the Safari Rewards Website;

5. “Rewards” means the goods made available on the Safari Rewards Website which may be ordered by Eligible Customers in exchange for the redemption of Safari Points;

6. “Promoter” is Bidfood which is a trading name of BFS Group Ltd (registered no 00239718) whose registered office is at 814 Leigh Road, Slough, SL1 4BD;

7. “Promotion” is the Safari Rewards Promotion loyalty reward programme set out in these Terms and Conditions;

8. “Safari Points” means the loyalty points awarded by Promoter to Eligible Customers during this Promotion as set out on the Bidfood Website, which may be redeemed by Eligible Customers for Rewards in accordance with these Terms and Conditions;

9. “Safari Points Account” means the account for Eligible Customers on the Safari Rewards Website called “My Account” showing the number of Safari Points awarded and available for redemption in accordance with this Promotion;

10. “Safari Rewards Website” means the website for this Promotion available at http://www. bidfood -safari.co.uk/;

11. "User" means an individual employed by or working for (or otherwise authorised by) an Eligible Customer who has access to the Safari Points Account to redeem Safari Points in exchange for Rewards.

RESTRICTIONS ON ELIGIBILITY

12. For the avoidance of doubt, this Promotion is a trade incentive scheme available to Eligible Customers only. These Terms and Conditions are a contract with Eligible Customers and not with individual Users. Safari Points awarded under this Promotion are awarded to the business which is the Eligible Customer and not to the User. Safari Points are not to be redeemed for items for personal use and are not to be used for the personal benefit of individuals (whether or not they are Users and/or named as the individual responsible for administering the Account).

13. The Promotion is open to Eligible Customers. The Promoter reserves the right to disqualify customers who have registered with this Promotion if at any point it transpires that they do not satisfy the eligibility criteria to be an Eligible Customer or have otherwise breached these Terms and Conditions. Disqualification will result in all unredeemed Safari Points being forfeited.

14. In case of any dispute as to whether a customer qualifies to be an Eligible Customer, the Promoter’s decision shall be final. The Promoter may at its sole discretion allow customers who don’t qualify under the Eligible Customer criteria to be part of this Promotion.

15. The following are excluded from participation in the Promotion:

a. Any trading entity or person who is based or resident outside the UK;

b. Employees of the Promoter, its group companies and suppliers; and/or

c. Trade divisions or group companies of the Promoter, its affiliates and suppliers.

16. The Promoter reserves the right to suspend and/or terminate participation in the Promotion where Accounts of an Eligible Customer is either not paid up to date or within the agreed payment terms, or who are otherwise in breach of the Account terms and conditions or the Terms and Conditions of this Promotion.

TERM

17. This Promotion will continue until terminated by the Promoter, by the Promoter giving not less than 3 months’ notice in writing to Eligible Customers. Any unredeemed Safari Points must be redeemed during such notice period.

18. If Eligible Customers wish to terminate their Safari Points Account they can do so at any time by emailing info@bidfood-safari.co.uk

19. Safari Points Accounts will terminate automatically (without notice) in the event that the Accounts of Eligible Customers are terminated.

20. On termination of any Safari Points Account for any reason, all unredeemed Safari Points shall be cancelled and forfeited, without any cash redemption value.

SAFARI POINTS

21. Safari Points will be allocated to Eligible Customers during this Promotion on each Account, based on the weekly purchases of Brands and the number of Safari Points available for such purchases.

22. Safari Points will be allocated to Eligible Customers on Thursdays for qualifying purchases of Brands made two weeks previously (on deliveries from Saturday to Friday).

23. Safari Points can only be earned, held or redeemed as set out in these Terms and Conditions. Safari Points earned may not be assigned or transferred to any third party.

24. Any other use, including sales, exchange or transfer of Safari Points to a third person or any attempt to do so, is a serious breach of these Terms and Conditions and may result in the Eligible Customer being disqualified from the Promotion.

25. Safari Points have no cash redemption value and may not be redeemed or used for any purpose other than for the redemption of Rewards as set out in these Terms and Conditions.

26. All Safari Points must be redeemed by the following dates:

a. Safari Points earned during the period 1 January 2019 to 31 December 2019 must be redeemed by no later than 31 March 2020

b. Safari Points earned during the period 1 January 2020 to 31 December 2020 must be redeemed by no later than 31 March 2021

c. Safari Points earned during the period 1 January 2021 to 31 December 2021 must be redeemed by no later than 31 March 2022

27. It is the responsibility of Eligible Customers to ensure that Safari Points are redeemed by the relevant redemption expiry date. The Promoter accepts no responsibility for reminding Eligible Customers of redemption expiry dates.

28. If an Eligible Customer’s Account is in arrears, the Promoter may suspend the redemption of Safari Points until the Account is paid in full. If this suspension results in an Eligible Customer being unable to redeem their Safari Points before the relevant redemption expiry date, if the Account in question has been settled to the satisfaction of the Promoter, the Eligible Customer’s Safari Points may be made available for redemption for 30 days from the date the Account is settled.

SAFARI POINTS ACCOUNT

29. Eligible Customers will be required to register and activate their Safari Points Account and will not earn Safari Points until their Safari Points Account has been activated.

30. Eligible Customers may customise their preferences as to communications via the 'My Account' page on the Safari Rewards Website.

31. The collection, processing and use of data will be governed by the General Data Protection Regulation (EU) 2016/679 ("GDPR") and Data Protection Act 2018 and our Privacy Policy.

32. Under the Promoter’s management and control all reasonable endeavours will be undertaken (Computer Systems, Security, Governance and Organisationally) to ensure your personal information is managed and processed in a safe and secure environment. Eligible Customers are responsible for keeping their passwords, codes and other details entered as part of the Promotion secure and confidential. The Promoter and its suppliers shall not be liable to Eligible Customers in the event that passwords or other details entered or used as part of the Promotion are used by unauthorised parties, or for any other unauthorised access of Safari Points Accounts or Accounts. It is recommended that passwords are changed regularly to avoid unauthorised access, such as by ex-employees of Eligible Customers or by Users who no longer work for Eligible Customers.

33. The Promoter will be entitled to assume that any redemption of Rewards made using the password and log in details for a Safari Points Account is valid and authorised by the relevant Eligible Customer.

34. It is the responsibility of Eligible Customers to check Safari Points Accounts regularly to ensure that all Safari Points have been allocated and/or credited where relevant. If Eligible Customers believe there is a discrepancy they should log into the help section on the Safari Rewards Website and the Promoter will endeavour to respond within 2 working days of the query.

35. The Promoter (and its suppliers in respect of the Promotion) may contact Eligible Customers concerning the Safari Points Account and Orders using the contact details saved by Eligible Customer in their Safari Points Account.

36. It is the responsibility of Eligible Customers to keep their contact details up to date in their Safari Points Account. The Promoter will not be responsible for any failure to communicate with Eligible Customers where contact details have changed and not been kept up to date in their Safari Points Account, if reasonable attempts to contact the eligible customer have failed.

37. Eligible Customers shall ensure that all Users are over the age of 18. By submitting an Order, Users and Eligible Customers confirm that they are over 18 years of age.

38. If an Eligible Customer has more than one Safari Points Account, multiple Safari Points Accounts may be consolidated into one Safari Points Account, in which case all Safari Points awarded from the multiple Safari Points Accounts will accrue to the consolidated Safari Points Account. If an Eligible Customer subsequently opts to remove a Safari Point Account from such consolidated Safari Points Account, it may register a separate Safari Points Account, but such Safari Points Account will not be entitled to any pro-rata portion of the Safari Points available in the consolidated Safari Points Account, and its new Safari Points Account balance will start at zero.

REWARDS

39. A list of Rewards available for redemption by Eligible Customers in exchange for Safari Points is made available on the Safari Rewards Website. Rewards available for exchange are amended and changed regularly. The number of Safari Points available for purchases of Brands as well as the number of Safari Points required to redeem for Rewards are subject to change at any time. The Bidfood website will display the most up to date Safari Points information. Whilst every effort is made to display accurate and up to date information regarding the number of Safari Points available for purchase of Brands and/or required for redemption of Rewards, no liability is accepted for any errors in printing or displaying the number of Safari Points available for purchase of Brands and/or required for redemption of specific Rewards. The number of Safari Points required for redemption of Rewards shall not be confirmed until an Order has been confirmed by or on behalf of the Promoter.

40. All Rewards are provided subject to the terms and conditions of the third party supplier of the Rewards and Eligible Customers agree to be bound by such third party terms and conditions relating to Rewards.

41. Whilst every effort is made to ensure an adequate stock of Rewards, the Promoter reserves the right to replace advertised Rewards with alternative Rewards of equal or greater value in the event that the chosen Reward is no longer available for redemption after an Eligible Customer has redeemed its Safari Points. In such case, the Eligible Customer will be contacted by the Safari Helpdesk to confirm whether they wish to have an alternative Reward, or whether they wish their Safari Points in relation to such Rewards to be returned and credited to their Safari Points Account.

42. Descriptions and specifications of Rewards are illustrative only and there may be variations in the actual Rewards available.

ORDERS

43. Users may submit an Order for Rewards by following the order process system set out on the Safari Rewards Website.

44. All Orders and Rewards (including the number of Safari Points required to redeem Rewards) are subject to confirmation by the Promoter.

45. Orders will not be accepted if there are insufficient Safari Points in the Safari Points Account.

46. The Promoter will notify the User of its confirmation of the Order as soon as is reasonably practical after receipt of the Order. If the amount of Safari Points required for the Order has increased between the time of the Order and confirmation the Promoter will contact the User to advise of such changes and the User will have the option to continue with its Order at the increased points value of Safari Points, provided the Eligible Customer has adequate Safari Points available in the Safari Points Account, or to cancel the Order.

DELIVERIES

47. All deliveries of Rewards will be made to the address specified in the Safari Points Account. Deliveries will not be made to addresses outside of the UK.

48. Any dates or timescales quoted for delivery of the Rewards are approximate only. The Promoter will not be liable for any delay in the delivery of the Rewards.

49. In the event that the Rewards are lost whilst in transit, the Eligible Customer shall notify the Promoter immediately via the “help” section on the Safari Rewards Website and in any event no later than 30 days after due date of delivery. Once the Promoter has confirmed the item has been lost in transit, the Eligible Customer will be contacted by the Safari Helpdesk to confirm whether they wish to have an alternative Reward, or whether they wish their Safari Points in relation to such Rewards to be credited to their Safari Points Account.

50. The Promoter may deliver parts of the Order separately.

CANCELLATIONS

51. Eligible Customers have the right to cancel an Order up to the end of the fourteenth (14th) working day beginning with the day after the day on which it receives the Rewards. This applies to all Rewards except for personalised items, data dependent items, bespoke products made to order, perishable items, software, CDs and DVDs where the seal has been broken.

52. To cancel the Order Users must log into the online help function on the Safari Rewards Website or by email at info@ bidfood-safari.co.uk

53. If the Rewards have not already been dispatched at the time the Promoter receives the notice of cancellation, the Safari Points Account will be credited with the number of Safari Points that had been previously redeemed for such Rewards.

54. Where the Rewards have been dispatched already at the time of cancellation, the Eligible Customer must return the Rewards to the Promoter and pay the costs of returning the Rewards. After receipt of the returned Rewards, the Safari Points Account will be credited with the number of Safari Points that had been previously redeemed for such Rewards, provided the Rewards have been returned in the same condition and packaging as the condition and packaging in which it was dispatched.

RETURNS, REFUNDS, EXCHANGES

55. In the event that Rewards are faulty, not fit for purpose or not of satisfactory quality (as defined by applicable laws) within the time periods set out below, Eligible Customers should report such defects via the help section of the Safari Rewards Website.

56. The following time limits and restrictions apply for refunding, replacing or repairing faulty Rewards:

a. Where Eligible Customers report faulty goods within 30 days from the date of delivery, the Eligible Customer may elect to have their Rewards repaired or replaced or to have Safari Points refunded to their Safari Points Account, subject in both cases to the Eligible Customer returning the Rewards to the Promoter (using the returns address notified to the Eligible Customer at that time); and

b. Where Eligible Customers elect to have their Rewards repaired or replaced, the decision as to whether the Rewards should be repaired or replaced shall be the decision of the manufacturer or supplier of the Rewards, and not the Eligible Customers.

57. Eligible Customers shall not be liable for the cost of returning faulty Rewards.

LIMITATIONS OF LIABILITY

58. Liability for the Reward rests with the supplier/seller of the Reward and not with the Promoter. Accordingly, where the Promoter is not the supplier of the Reward, it gives no warranty whatsoever in respect of the Rewards and accepts no liability in respect of the Rewards.

59. Other than for death or personal injury arising from negligence of the Promoter or for fraudulent misrepresentation by the Promoter, and so far as is permitted by law (e.g. GDPR), the Promoter hereby excludes all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with the Promotion and/or any Rewards. In no circumstances shall the Promoter or its suppliers be liable for any loss of profits, depletion of goodwill, loss of business, management time or, indirect, special or consequential losses.

60. Neither the Promoter, its employees nor its agents, suppliers or subcontractors assume any responsibility or liability for:

a. Any inaccuracy in Safari Points Accounts and/or Accounts resulting from malfunction of electronic data transmissions;

b. Any unauthorised access to Safari Points Accounts and/or Accounts by individual employees, freelancers or representatives of Eligible Customers who have obtained passwords and Safari Points Accounts and/or Accounts details;

c. Any error, downtime, maintenance or system failures on the Safari Rewards Website, communications lines, equipment, servers and systems used in relation to this Promotion or at the handling house for this Promotion;

d. Inaccessibility or unavailability of the internet or communications platforms;

e. Any loss, damage, liability or expense resulting from any software or application downloaded as part of this Promotion, or from any virus, malware, Trojan horse, unauthorised intervention, technical failure or similar hardware or software malfunction save where such loss, damage, liability or expense results from the Promoter’s, or any of the Promoter’s sub-contractors, negligence;

f. Any harm or loss suffered as a result of failing to comply with any instructions issued by the manufacturer of Rewards or failing to exercise due care when using the Rewards;

g. Any other matter outside of the Promoter's reasonable control.

GENERAL

61. Eligible Customers confirm that all information submitted by them and by Users is true, current and complete.

62. The award of Safari Points may be a taxable benefit. The Promoter accepts no liability whatsoever in respect of payment of any tax, governmental levy or National Insurance or for notification of the benefit earned by Eligible Customers to any tax authorities; such liability rests with the Eligible Customers. Eligible Customers will indemnify the Promoter against any claims or demands made against it in respect of any taxes, levies or National Insurance relating to the Promotion.

63. The Promoter reserves the right to amend these Terms and Conditions from time to time. It may do so by notifying the Eligible Customer (using the contact details saved in respect of the Safari Points Account) from time to time.

64. These Terms and Conditions supersede any prior agreement between the Eligible Customer and the Promoter in relation to the Promotion. In the event that additional offers or promotions are offered in relation to the Promotion, additional terms and conditions may apply which will be highlighted to Users at the relevant time. Any other promotions outside of the Promotion and any other contract or terms and conditions relating to the supply of goods and services is entirely separate to this Promotion, and additional terms and conditions will apply to such other promotions and other areas of the Promoter’s websites.

65. These Terms and Conditions shall be governed by English law and the English courts shall have exclusive jurisdiction to deal with any matters arising out of or in relation to the Promotion.

ELIGIBLE CUSTOMERS DATA PROTECTION RIGHTS

66. Details of the personal data which we collect, how we use such data and your rights under the General Data Protection (EU) 2016/679 ("GDPR") and Data Protection Act 2018 are set out in our Privacy Policy or you may contact our Customer Helpdesk Team, either by:

        email; info@bidfood-safari.co.uk

       writing to; Safari Rewards Promotion Customer Support, Unit 6, Doolittle Yard, Froghall Road, Bedford, MK45 2NW

       or telephoning Customer Helpline 0370 3663 007